Frequently Asked Questions
Everything you need to know about shopping with Hallby.
What are your standard shipping times?
We typically process orders within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location.
How can I return an item?
We offer a 30-day return policy. Simply contact our support team with your order number to receive a prepaid return label and instructions.
Do you offer international shipping?
Yes, Hallby ships to over 50 countries worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
How can I track my order?
Once your order ships, you will receive an email notification with a tracking number and a link to monitor your package's progress.
Are your products covered by a warranty?
All Hallby products come with a 1-year limited warranty against manufacturing defects to ensure the highest quality standards.